Accessibility Compliance AODA
Accessibility for Ontarians with Disabilities Act (AODA) compliance including Customer Service Standard Policy, Integrated Accessibility Standards Regulation (IASR) implementation, WCAG 2.0 Level AA website compliance, accessibility training records, and multi-year accessibility plan development. File accessibility compliance reports, handle Ministry of Seniors and Accessibility audits.
Under the Accessibility for Ontarians with Disabilities Act (AODA), every business and non-profit organization in Ontario with 1 or more employees must meet accessibility standards. Organizations with 20+ employees must file formal Accessibility Compliance Reports with the Ministry for Seniors and Accessibility, and those with 50+ must maintain public Multi-Year Accessibility Plans and WCAG 2.0 Level AA web compliance. Fines for non-compliance can reach up to $50,000 per day for individuals and $100,000 per day for corporations. GovPrepare delivers turnkey compliance frameworks, policy drafting, and audit response.
Goals
- Draft comprehensive Accessible Customer Service & IASR policies tailored to your operations
- Develop mandatory Multi-Year Accessibility Plan with measurable compliance milestones
- Review website and digital assets against WCAG 2.0 / 2.1 Level AA accessibility standards
- Compile required employee accessibility training modules and verification log templates
- Prepare and file your official Ontario Accessibility Compliance Report with the Ministry
Outcomes
- Current employee headcount in Ontario (full-time, part-time, seasonal)
- Existing workplace policies and employee handbook
- URL of primary public website and internal staff portals
- Current customer service or feedback procedures
The Accessibility Compliance AODA Process
Compliance audit
Assess your operations against Customer Service, Employment, and Information standards.
Policy development
Author required statutory policies, statement of commitment, and emergency response procedures.
Digital & workplace check
Evaluate public website accessibility (WCAG AA) and workplace accommodation workflows.
Statutory filing
Complete and submit the official AODA compliance report with the Government of Ontario.
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Accessibility Compliance AODA - Your Questions Answered
Who needs to file an AODA compliance report?
In Ontario, all businesses and non-profits with 20 or more employees are legally required to file an accessibility compliance report every three years.
What is WCAG 2.0 Level AA website compliance?
It is the technical standard for web accessibility mandated by Ontario law for organizations with 50+ employees, covering color contrast, keyboard navigation, text alternatives, and screen reader compatibility.
Statistics & Program References (2026)
All figures on this page are sourced from official Government of Canada and United States government publications. Figures reflect 2026 program parameters unless otherwise noted.